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Exchanges. Returns & Refunds


We strive to make fine quality handmade products. However, if for some reason you feel the need to exchange or return your order please carefully read the policies listed below.

EXCHANGE OR RETURN

You can exchange your order if it is faulty or if you have received the wrong piece. Please EMAIL your order number and a photo of the fault to mail.nehalad@gmail.com. 

Once we look into the issue, you will require to return us the product through courier and the courier charges will be borne by the customer. 

We would like to make you aware that handwoven textiles have slubs, irregularities and color variations. These are not faults or defects. They are what make our textiles beautiful. 

In case the color or textile is out of stock by the time we receive your return, you may choose another fabric or ask for a refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

ELIGIBILITY OF EXCHANGE OR REFUND

For an order to be eligible for exchange or refund it must meet all of the following requirements:

Exchange or refund request must be made within 2 days of receipt of the order.

Exchange or return items should be unworn and in original condition

Exchange or return items should have their tags intact & be properly packaged, so as to prevent damage during shipping. If the product is damaged due to the packaging we will be unable to process your exchange or refund.

Exchange or return items within Europe should reach us within 10 days from date of receipt.

Exchange or return items from overseas should reach us within 15 days from date of receipt.

For overseas returns please state clearly in the courier declaration ‘returned goods of no commercial value’. This will ensure we are not charged duties for return packages.

We reserve the right to not accept exchange or return items that do not reach us within the given time. 

The cost of shipping for exchange or return items will need be borne by the customer.

 

REFUND (if applicable):

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If it is approved, your refund will be initiated within 7 working days of receiving the return. We feel it is important to inform you that we will not be able to refund the shipping amount charged at the time of purchase.

 

SALE ITEMS (if applicable)

Sale items cannot be exchanged or returned.